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Have a question about your order, our ingredients, or your Levara routine? Send us a message and our support team will be happy to help.
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CONTACT SUPPORT
Answers before you write.
Find quick answers to common questions. If you still need help, send us a message and our team will be glad to assist.
When will I receive a reply?
Our usual response time.
When will I receive a reply?
Our usual response time.We aim to reply to all enquiries within 1-2 business days. During busy periods, it may take a little longer, but every message is read by our team.
Can I change or cancel my order?
Contact us as soon as possible.
Can I change or cancel my order?
Contact us as soon as possible.
We begin processing orders quickly. Send us your order number and the change you need, and we will do our best to help before your order ships.
Where can I find my delivery update?
Tracking is sent after dispatch.
Where can I find my delivery update?
Tracking is sent after dispatch.Once your order has been dispatched, you will receive a confirmation email with tracking information. If you cannot find it, check your spam folder before contacting us.
Can you help me choose a product?
We can share general product information.
Can you help me choose a product?
We can share general product information.Yes. Choose “Product question” in the contact form and share what you would like to understand. Our team can help you find product details, ingredient information, and general routine guidance. We cannot provide medical advice or recommend a product for a medical condition.
Do you offer wholesale or partnerships?
We welcome the conversation.
Do you offer wholesale or partnerships?
We welcome the conversation.For wholesale, retail, press, or partnership enquiries, choose “Wholesale” in the contact form and include a short introduction to your business or proposal.
What should I include for order support?
What should I include for order support?
Please include your order number, the email used at checkout, and a short description of what you need help with.
Can I update my shipping address after ordering?
Can I update my shipping address after ordering?
Contact us as soon as possible with your order number and the correct address. We will do our best to update it before the order ships.
What if my package is delayed or missing?
What if my package is delayed or missing?
Check your tracking link first. If the tracking has not updated or your package appears missing, contact us with your order number and tracking details.